This is all very unimpressive. Unpressive? Depressive? Approximately two months ago I undertook to have our old bathtub removed and replaced. Ken doesn’t care to initiate home repair projects…or even to hire anyone to do them, so I called a place that was recommended by a co-worker, the salesman came out and said “We can replace the tub, fix any flooring that’s damaged underneath, and put up walls and a ceiling around the tub which will look glorious for all eternity.” (paraphrasing).
The bit about fixing the floor was a direct quote however. He gave a price and said they could do the job in two days.
Ken and I went up to their showroom, checked stuff out and they seemed competent, reliable and professional. We signed up.
It will take four weeks to order the tub. Doh. I was envisioning getting all this done within the month of May, when I wasn’t working every single day of my life. Ok, fine, we wait for the tub. Ooops, they checked the tub out when it arrived and there was a defect. Order another one. Finally a tub shows up. The Guy comes out to start installation. I run home from work at break time to let him in and make sure he knows what’s going on.
He tells me that there is nothing on his work order for fixing the floor except for the area right under the tub. Well, doesn’t do me much good if the floor is rotten outside the tub, under the linoleum, about 6 inches out. I say “The salesman said you would take care of the floor.” Well, it’s not in his orders.
Meanwhile he puts the tub in and discovers that it, too, has a flaw. The water is pooling in the back end of it. They have to order another tub from the factory.
Ok, fine. We have more than one bathroom. Leave this one trashed and get in a new tub. And get the crap figured out about if you are fixing the floor or not. Today I raced home after work because the tub is here, and the Guy is here to put it in. He says “You left a message at the office that someone else is fixing the floor, right?” Um, no. I talked to the salesman and then to the owner of the company and he read me the work order saying the floor would be fixed. Nope. That’s not what this guy heard.
Phone calls to bosses and to the salesman. Blah-de-blah-de-blah. They finally decide they will fix the floor. But it’s too late today. He’ll come back tomorrow and start working on it. Who knows when we will find a day that I will be off and they can come back. Phucket. I could have been happy with a corroded tub the rest of my life.
I am really easy going. I don’t sweat about stuff. But for god’s sake, these guys act like they have never done a job before in their lives. And they have supposedly been in business for 33 years. What the heck? It’s like the Three Stooges.
I plan on telling them how unimpressed I am with everything. Here’s hoping the darn floor doesn’t fall through into the crawlspace. I will also be telling them that I had people at work waiting for my recommendation of these guys and, gosh darn, I won’t be able to recommend them to ANYone.